Why Use Us?
We listen to understand your needs, and are here to help.
Success depends on your organisation having a trusted partner that provides speedy, secure implementation and upkeep, of flexibly reliable scalable IT services.
A Strategic IT partner with scale, broad geographic reach and immense capability.
We are a leading outsourced IT services company with operations in NSW. We provide a range of services including IT support, project implementation, procurement and technology focused advisory services to customers nationwide.
Our team of Contractors have been delivering IT services to Australian business for over 100 years. During this time, we have aligned our service desk methodology to leading ITIL based industry standards, refined our processes for service delivery and share the fruits of this journey with our customers every day.
We value our people, our culture and our commitment to excellence. We strive to make each interaction a positive engagement and among all the challenges of growing a fast-paced business, we endorse people being themselves.
We specialise in supporting multi-site organisations that have parent and satellite offices. We have a tailored range of outsourced solutions for foreign owned businesses that have offices stationed in Australia and require efficient, professional and responsive on the ground support.
Our team of Contractors have been delivering IT services to Australian business for over 100 years. During this time, we have aligned our service desk methodology to leading ITIL based industry standards, refined our processes for service delivery and share the fruits of this journey with our customers every day.
We value our people, our culture and our commitment to excellence. We strive to make each interaction a positive engagement and among all the challenges of growing a fast-paced business, we endorse people being themselves.
We specialise in supporting multi-site organisations that have parent and satellite offices. We have a tailored range of outsourced solutions for foreign owned businesses that have offices stationed in Australia and require efficient, professional and responsive on the ground support.
We are passionate about
- Technology, immersing ourselves in it constantly.
- Helping people, by clearing pathways to success for them.
- Using IT to drive efficiencies and innovation in your business.
- Awareness of actions in our environment and a sustainable circular economy.
- Being the very best IT partner for your business, so that you can focus on what you are passionate about.
Our security controls are externally audited
We have spent a number of years aligning our processes and internal controls to align with the internationally recognised governance framework known as the System and Organisational Controls (SOC 2). We are externally audited for security on an ongoing basis.
Your trust in us is important.
Your trust in us is important.
Agile with focus on customer experience
- Cogenesis itself is large enough to have physical offices locations on the eastern seaboard (multi state), but small enough to internally embrace an agile focus and be responsive to the rapid pace of change.
- Transparency and always working to enhance the customer experience:
- Ease of interaction through our full service online portal for bill payments, invoice, statements and administrative changes.
- Gain insights through service reports & real time visibility into support delivery.
We measure client satisfaction at every turn
We know we deliver excellent service because we measure our service delivery and benchmark this to industry averages. Consistently we acknowledge feedback from our customers about our highly communicative, proactive and responsive approach to IT.
Don’t just rely on us telling you what we’re good at. Contact us today and see for yourself.
Don’t just rely on us telling you what we’re good at. Contact us today and see for yourself.